The Spark that makes us shine
The core of our strength, and the source of our success are our people. While other service providers compromise their recruitment, training and quality standards to fill up seats, our standards are decidedly more stringent. Ask our clients and they’ll tell you that we’ve turned away business in the past just because we were not ready to staff their campaigns with the “right” contact center agents. Spark is unique in the sense that we’re open and forthright with what we can deliver. And if it happens that we can’t meet your requirements at a given time, then we will tell you. Spark does not sacrifice quality for profit. And the results are proportionately better.
All of our agents and support staff undergo rigorous training and briefing procedures to guarantee seamless and faultless service delivery across any point of our operations. Initial training and nesting, alone, takes three weeks. As a result, we enjoy a turnover rate of only 17% compared to an industry standard of 35-40% because we set-up our contact center agents to succeed from day one.
Many organizations claim people to be their greatest asset. Spark is one of the few who live those words to the letter.